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FAQ

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Cooking

How do I cook fresh pasta?

Cooking fresh pasta is quite easy: bring water to boil in a pot, add salt to the water, when the water is boiling, add the pasta to the pot. Stir with a spoon and let the pasta cook for 4 to 6 minutes. After 4 minutes your pasta will be “al dente”, we suggest to taste the pasta before draining it, in order to make sure it is cooked to your preference.

When do I add the pasta sauce?

Most of the sauces we sell are ready to be mixed with your pasta. If this is the case, you will just have to warm up the sauce in a pan, while your pasta is cooking. When the pasta is ready, drain it, then put it in the pan where to sauce is heating up to mix them together.

Delivery

Shipping costs

We are currently offer free delivery on orders with a minimum amount of £20. For order less then £20 the delivery cost is £2 and it will be automatically added upon check out.

When do you deliver my pasta?

Currently, we are offering delivery in Cambridge, Ely and surrounding villages from Monday to Friday. We also have an additional collection day on Sunday directly at our kitchen (CB6 1XX). 

I cannot see the option for the delivery, how can I get my order?

Unfortunately at the moment our delivery service is limited. Therefore if you cannot see the delivery option, this means that we cannot reach you. However if you really want to try our amazing products, you can send us an email and we may be able to arrange a different way to ship your order. 

How are you gonna protect your clients during COVID-19 emergency?

We are committed to keep our customer safe, therefore we are offering a contactless delivery. How it works is very simple: we will bring your order at your doorstep in a hard plastic box, then we will ring your bell and we will make sure to keep a distance of at least 2 meters from your door, until you will collect the order. Only when you will be back safe in your house, we will collect the plastic box. 

Why are we using a hard plastic box to deliver during COVID-19 emergency?

There are two main reasons why we are using an hard plastic box to deliver your order. The first one is to guarantee your safety during this emergency: the plastic box can be easily disinfected before and after the delivery. The second reason is because The Pasta Lab is committed to avoid plastic packaging, therefore we use a hard plastic box that can be re-used multiple times to protect your order in case of adverse weather during the delivery.

Storage

How do I store my fresh pasta?

You can keep your pasta in the box where we deliver it. However it is essential that you store your pasta in the fridge (between +2ºC and + 8ºC) to maintain its freshness.

For how long can I store my pasta after I will receive it?

We are serving only fresh pasta, therefore it can be stored up to 5 days. However you will find the exact “best before” date, written on your box. 

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